Why does another number show when I place a call through the mobile app?
If you've placed a call through our mobile app and noticed a different number coming up than the one you called, don't worry - it's supposed to do that.
We call that a relay number and its purpose is to route calls through Dialpad to display your Dialpad caller ID over your mobile phone. We'll assign a relay number to each of your contacts and use the same one every time you place a call.
Here are just a few benefits to using relay numbers:
- Calls made from your forwarding device use your Dialpad caller ID rather than your device's personal number.
- Even when you don't have data coverage, your calls will display your Dialpad number.
- For international calls, because the relay number is an in-country number you'll only be charged a domestic call by your mobile carrier while the international leg of the call will be charged by Dialpad at our low rates.
Dialpad Tip: You'll only see relay numbers if you've opted to use your carrier to place outbound Dialpad calls.