Cannot Receive Incoming Calls on Android App

DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
Tom -

Last we spoke, I asked if you wouldn't mind trying these steps:

Enable HD Calling (outbound)
Turn on Airplane Mode
Connect to a WiFi network
Place a new call through the app

Could you let me know if that helps?
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Comments

  • Ben LaingBen Laing Member Posts: 1

    I have the same problem. The issue is the in-coming call cannot be answered. Outbound calls are fine from the app, at least for me. The inbound call notifies that Dialpad is ringing, but nowhere to answer the call.

  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
    Hey @Ben Laing

    Sorry you're having some issues with your Android app—it looks like you reached out to our support team already, so they should be able to tackle it from here.
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