Cannot accept/reject calls on Android mobile

The app used to pop up accept/reject buttons on my Samsung cell. Now I just get a basic notification and no ability to answer. Swipe left/right just dismisses the call on my cell.

How can I fix this?


  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin

    Hi Leslie, 

    Sorry to hear you're having trouble answering your calls. Do you happen to know how you've set your mobile preferences in the Android app for incoming calls? 

    Log into the app and tap your profile photo on the upper left-hand side then Settings. Under HD Calling, check to see if you have it set to Use HD Calling on WiFi or Data. If you don't have that set, try switching it to that and letting me know if the issue persists. 


  • Leslie NolenLeslie Nolen Member Posts: 2

    Think that fixed it. Thanks!

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