Notifications even when do not disturb is turned on

We have several people enabled as operators for the main line. If a person turns on the Do not Disturb feature for the main line, they still receive notifications on their phone (android or ios) for the main line when messages/calls come in. This is especially frustrating if someone is on vacation and only wants notifications for their direct line but not the main line.

Can this be fixed please?


  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
    Hey Melissa,

    Hm. That sounds like it may be a bug, since DND should reflect across all your connected Dialpad devices.

    I'm going to forward this thread onto our support team as a ticket. You'll hear back from them via email.

    They'll definitely need an example of one or two users being affected (probably good to give them an Android and iOS example).

    The only other thing I would suggest is to make sure that your users have updated their mobile apps to the latest build (we just pushed a new version of Android yesterday--v4.5).

    Thanks for your patience while we sort this out!
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