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Serious Lag Time

We have users in CO, but our #1 user is in CA. When Dialpad rings everyone, the CA iphone rings 9-15 seconds after everyone else, but his desktop app rings correct. We changed user from iphone 6 to iphone 7, problem subsisted. Changed user to iphone 6S ( he needs headphones & simultaneous charging), now problem back worse than ever. Dialpad support suggests Apple PUSH service, does anyone have suggestions?
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Comments

  • Matthew MeyerMatthew Meyer Posts: 2Member
    Maybe skip the app and in his account settings add his cell # as a forwarding number?
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