When callers choose to leave a voicemail

When callers choose to leave a voicemail there is a very long pause until the beep sounds. 


This confuses people and makes them think the line is not work. How do I make the beep happen immediately when they select 2 to leave a message?


  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin

    Hi Gabrielle, 

    Sorry to hear you're having some trouble with your voicemail greeting. Did you upload your own voicemail greeting or are you using our default? 

    The reason I ask is that most cases that you're describing usually happen with accounts that have uploaded their own voicemail greeting. Chances are the .mp3 file that you upload didn't convert properly. 

    Could you try removing and then re-record/upload to our system? For the file, you may want to try using this to convert your recorded file to a compatible .mp3 http://audio.online-convert.com/convert-to-mp3

    Let me know if that ends up solving the problem. 

    Cheers - 

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