Unable to place call on cellular data

Ken TamKen Tam Member Posts: 7
Hi all,

I am new and trying out dialpad. I am able to place call and receive call via Web app without any issue. When trying to call via Android app, only success if I am connected to wifi, otherwise, if on cellular data, it just return Call could not be placed. Something went wrong placing the call, please try again. Confirmed data connection is good. And I am able to receive call in dialpad app and able to send and receive SMS.

Please help on this issue.



  • Ken TamKen Tam Member Posts: 7
    Update: not able to receive call while on data.
  • Anderson CurryAnderson Curry Member Posts: 1
    > @Ken Tam said:
    > Update: not able to receive call while on data.

    I'm having the same issue. I can make calls over carrier.. Please help
  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
    edited February 2018
    Hi Anderson and Ken

    We're sorry to hear you're experiencing issues with carrier calls—if you're still experiencing these issues, please reach out to our support team directly so they can investigate and resolve the issue ASAP.

    You can submit a ticket to our team right from the Help Center or the Dialpad web portal by selecting Contact Us:


    Feel free to come back to the Forum for general FAQs or tips and tricks from fellow Dialpad users.
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