Unable to place call on cellular data

Ken TamKen Tam Posts: 7Member
Hi all,

I am new and trying out dialpad. I am able to place call and receive call via Web app without any issue. When trying to call via Android app, only success if I am connected to wifi, otherwise, if on cellular data, it just return Call could not be placed. Something went wrong placing the call, please try again. Confirmed data connection is good. And I am able to receive call in dialpad app and able to send and receive SMS.

Please help on this issue.

Thanks

Comments

  • Ken TamKen Tam Posts: 7Member
    Update: not able to receive call while on data.
  • Anderson CurryAnderson Curry Posts: 1Member
    > @Ken Tam said:
    > Update: not able to receive call while on data.

    I'm having the same issue. I can make calls over carrier.. Please help
  • DialpadHQDialpadHQ Posts: 467Administrator, Vanilla Admins admin
    edited February 25
    Hi Anderson and Ken

    We're sorry to hear you're experiencing issues with carrier calls—if you're still experiencing these issues, please reach out to our support team directly so they can investigate and resolve the issue ASAP.

    You can submit a ticket to our team right from the Help Center or the Dialpad web portal by selecting Contact Us:

    https://dialpad.com/contact-support

    Feel free to come back to the Forum for general FAQs or tips and tricks from fellow Dialpad users.
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