Dial by Name - when user has initials

I use initials in my professional name. How does the system handle that.

Also, is there a way to have the system list the possible names?

Thanks,

-- AJD

Comments

  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
    Hi AJ,

    If you select 'System Greeting' then 'Dial By Name Directory', from either your Main Line, Department, or Call Center, our system will pronounce your name (and other team member names) as it appears in Dialpad -- so if you have AJ as your name in Dialpad, that's what our system should repeat to your callers.
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