Incoming calls do not ring the cell phone

We've just setup dialpad with 2 operators. I'm the first operator (Ext 1). Even though "Do not disturb" is NOT turned on, inbound calls are coming to our voice msg for "no operators available" instead of ringing to my phone. Why?

Comments

  • Mark WrennMark Wrenn Member Posts: 1
    I'm having the same issue.
  • Don GonzalesDon Gonzales Member Posts: 3
    Same here
  • DialpadHQDialpadHQ Administrator, Vanilla Admins Posts: 468 admin
    Hi all --

    I've created support tickets for each of your accounts so our team can take a closer look and provide better assistance.

    Thanks for your patience!
  • Carter SowersCarter Sowers Member Posts: 2
    I'm having this issue as well with a coworker using an Android device. We've been troubleshooting it for two weeks now.
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