Dialpad will not make Outbound Calls

Every time that I click on the "Make a Call" button then enter a phone number, when I hit the little blue phone symbol to initiate the call it automatically takes me back to the contact that I am trying to call's screen and just displays conversation history. It will not ring for any number that I type in. I can receive inbound calls however, but not make outbound ones. Any idea what the issue is here?

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