Global Address List

Can you search the Office 365 or Google GAL for contacts? Or am I missing something, I can see my own personal contacts but not the company contacts. We don't have everyone setup as yet as DialPad users would still think that this would be a useful feature.

Comments

  • DialpadHQDialpadHQ Posts: 454Administrator, Vanilla Admins admin

    Hi David, 

    Yes, you should be able to search through your Company's directory using Office 365 or G Suite. 

    You'd need your Microsoft Admin to authorize that Admin token. It looks like this was done previously, but the token expired. 

    If you could have your Microsoft Admin re-authorize the token, you should be able to search your directory once again. 

    Let me know if that doesn't solve your problem and we can troubleshoot further. 

    Cheers -- 

  • David RawnsleyDavid Rawnsley Posts: 4Member

    Thanks, Kate we need your assistance our MS Admin is providing what could only be described as a blank stare. I suspect that is not a good sign.

    Is there any documentation you could point us in the direction of?

  • DialpadHQDialpadHQ Posts: 454Administrator, Vanilla Admins admin

    Hi David, 

    Hah, no problem ????

    Here's an easy way for him to re-authorize:

    1. Navigate to Dialpad.com
    2. Click on Team>Add Team Members
    3. Click on Select from Directory

     

    That should take him through the authorization flow, restoring the token. 

    Let me know if that doesn't fix the problem. 

    Cheers -- 

  • David RawnsleyDavid Rawnsley Posts: 4Member

    Doesn't appear to be a way of selecting from directory

  • DialpadHQDialpadHQ Posts: 454Administrator, Vanilla Admins admin

    Hm, that's odd. 

    So your Admin doesn't see the first screenshot listed in this help article?

    https://help.dialpad.com/hc/en-us/articles/208829266-Invite-Users

    I've got another way they can authorize - have your MS Admin click this link and enter their O 365 credentials. 

    dialpad.com/o/login/

    Let me know if you run into any issues. 

  • David RawnsleyDavid Rawnsley Posts: 4Member

    Get the following imageGetting admin to look less blankly (hopefully)

  • DialpadHQDialpadHQ Posts: 454Administrator, Vanilla Admins admin

    Just spoke with my team here and it looks like the only searchable contacts will be:

    • Company Directory (your fellow employees)
    • Personal contacts (your personal contacts)

     

    We won't display Company Contacts (i.e. shared contacts - not employees but contacts that everyone has access to outside of Dialpad).

     

     

     

This discussion has been closed.