High Priority Call Center


We have some situations where a large group of customers will need to call in because of an emergency situation. In past solutions we had a separate phone number tied to our call center and that call center had a priority setting higher then any of the other call centers. That way when a call came into the emergency queue, if anyone was available they would get the call first over calls to the regular call center. Are there plans for this at all? Or is there a work around?

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