Long Delay Between Ending Call and Operator Availability
I work in a small office but get a lot of calls. We have 3 operators answering calls and they are complaining that there is a long delay (~15 secs) between when they end a call and when Dialpad registers them as available again to take another call. Meaning that if there is another call that comes in as soon as they hang up with one customer, they can't actually answer it because Dialpad still thinks they're on an active call for what seems like an eternity when you know a call is coming in. We have great internet speeds so I can't imagine that is the problem. Any other ideas on how to reduce the latency?