VoiceAI
in What's New
Has anyone figured out what / where this is? - Make smarter calls with VoiceAI
With VoiceAI by your side, your team can capture real-time, actionable insights with features like live transcriptions, audio snippets, and sentiment analysis.
With VoiceAI by your side, your team can capture real-time, actionable insights with features like live transcriptions, audio snippets, and sentiment analysis.
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Happy to help answer your questions surrounding VoiceAI.
If your Company Admin has enabled this feature for your Office, you'll see a VoiceAI toggle switch appear in your Profile after logging into Dialpad.com. Just turn that toggle ON to activate the features for your direct line.
For more information on how to use VoiceAI for your direct, user calls, check out this help article:
https://help.dialpad.com/hc/en-us/articles/360000720826-Dialpad-VoiceAI
If you happen to be a Call Center Supervisor and have VoiceAI turned on for your Call Centers (you'll find the toggle under Advanced Settings of your respective CC), check out this help article:
https://help.dialpad.com/hc/en-us/articles/360000720806-VoiceAI-Supervisor-Insights-
For general inquiries about VoiceAI, check out these FAQs:
https://help.dialpad.com/hc/en-us/articles/360000820803-VoiceAI-FAQs
Hope that helps but let us know if there are other questions not covered in those articles!