Forward to device when iOS app installed?

Skip SheanSkip Shean Member Posts: 1
I have a bit of confusion about phone setup. I have the iOS app installed, receiving calls, everything is fine. But I also have the "forwarding number" selection checked in Your Settings -> Your Devices.

It seems like I should have one, or the other, but not both -- right?

Thanks for clarifying...


  • Dialpad HQDialpad HQ Administrator, Vanilla Admins Posts: 467 admin
    Hi Skip!

    Totally get where the confusion comes from—the idea is that by adding your forwarding number and having the iOS app, you're able to:

    - Switch between your carrier service and HD (WiFi) service
    - Receive calls even when Dialpad is down
    - Have a choice between placing outbound calls with carrier vs HD service
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