Zapier
Derek Smith
Member Posts: 1 ✭✭✭
I'd like to request Zapier be looked into for integration.
I love Dialpad its integration into Google and feeding off your account data but beyond creating new contacts based off of calls and showing contact info using that data it falls a little short when you need to use systems outside of Dialpad itself and its Salesforce integration.
I'm currently using Streak CRM which resides entirely within Gmail. I can have complete call history within Dialpad but that information doesn't update to the Google Contact it's associated with unless it's manually updated to that accounts notes within Google Contacts.
With Zapier, a lot of different functions with hundreds of apps become available including even tighter Google integration where I could create a "Zap" based off of incoming calls to update the Google Contact with Date, Time, phone number, and length of call which would allow my CRM to update it's contact history and give me some pretty amazing abilities to parse that data to achieve a level of automation that requires a multitude of workarounds currently that just simply don't work most of the time.
Beyond updating Google information, this opens up integration with a number of popular CRM, marketing, and management software for people like me where both budget and functionality matter for a small startup which led me to Dialpad in the first place.
Comments
Zapier would be crazy good
Agreed. We use Zoho and some other tools. Simply being able to have the system fire a zap at:
- End of Completed Call
- Missed Call
- New Voicemail
Would be very good, and would then make this more competitive with RingCentral and other tools that have focused on being integrated.
Please do this ASAP. Being able to text my clients has been a game changer, and I'd like to be able to store that info in my CRM.
Yes please for this!
+1 x 100
totally agree
Is there any update about API's/future plans for Dialpad? Zapier is such a no brainer and it's the first step into having your software integrate which is the #1 thing that RingCentral is a market leader in.
I'd have hoped to see at the very least Zapier integration by now, really wish there were future plans with integrating with ProsperWorks CRM as they are the #1 Google Premier CRM just as Dialpad is focusing on being the premier VoIP.
Can anyone internally speak on any of this? Zapier integration is not asking for much. We really need to have some idea of the extensibility of Dialpad and rough future plans in order to be comfortable recommending Dialpad to clients over RingCentral.
I would also like to ask for Zapier. We use Nimble CRM and will be switching from eVoice to RingCentral. With Zapier we would really be able to seamlessly work with all of our platforms. For you, no more nagging questions about specific integrations because Zapier handles so many.
Zapier would change the game for dial pad.
Couldn't agree more. If we could at the very least get Zapier functionality then we can set up some basic integration and functionality with ProsperWorks. While we are still hoping you partner up and do deeper integration, Zapier would allow us to hold off a bit.
Does your team have any plans at all to allow for API docs? The biggest turn off right now from us using your system with all clients is the missing integrations and closed API. One of the two would make this system so much better.
Need zapier!
PLEASE PLEASE PLEASE do a Zapier integration.
This is such a missed opportunity as Zapier continues to grow. They are literally the largest integration company currently available that is accessible to 100% of your userbase, why would you ignore them?
So frustrating.