Dialpad Help Center
why if someone call me and i'm already on phone
why if someone call me and i'm already on the phone it seems that i am not and it seems that i don't want to bring the phone?
Administrator, Vanilla Admins
It sounds like this would be the call waiting feature (automatically available on your direct line or any lines where you're assigned as an Executive Assistant).
This feature can be toggled off for Main Line and Departments. Just make sure to have your Admin turn that off if you don't want that feature on those lines.